Black Friday weekend means 78% more customer queries. With eDesk, that's a walk in the park. Features include:
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Fully integrated feedback solution to improve seller feedback and product reviews. Focused on positive reviews, to help you rank higher, build reputation, and increase sales.
Ensure you never miss a deadline with clear countdown response and resolution SLA views on every ticket for every marketplace and channel.
Gives your team the ability to communicate in multiple languages, helping scale your business without the need for multilingual agents.
Use customizable snippets and pre-built templates to send fast, accurate and personalised replies in seconds.
Act faster and meet customer expectations with automated responses.
View your workflow from order type, marketplace and SLA status. Switch instantly between pre-set views. Move through tasks seamlessly.
Whether you sell on one
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