7 Ways To Revolutionize Your eCommerce Customer Support
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eCommerce businesses thrive or perish with the quality of their customer service.
In this ebook we show you how to:
- Cut your responses times and beat your SLAs
- Getting better feedback (and more of it)
- Reducing staff turnover
- How to manage customer expectations
- Easily communicate with overseas customers
Integrated
Features
Feedback
Build reputation across
channels and drive sales
Fully integrated feedback solution to improve seller feedback and product reviews. Focused on positive reviews, to help you rank higher, build reputation, and increase sales.
SLA management
Respond to queries on time,
every time
Ensure you never miss a deadline with clear countdown response and resolution SLA views on every ticket for every marketplace and channel.
Auto translate
Go global
with one- click
Gives your team the ability to communicate in multiple languages, helping scale your business without the need for multilingual agents.
SNIPPETS & TEMPLATES
No time
for time wasting
Use customizable snippets and pre-built templates to send fast, accurate and personalised replies in seconds.
AUTORESPONDER
Never leave a message
unanswered
Act faster and meet customer expectations with automated responses.
FILTERS
Create and save limitless
smart filters
View your workflow from order type, marketplace and SLA status. Switch instantly between pre-set views. Move through tasks seamlessly.
LABELS
Organize early and resolve
quicker
Automatically categorize your incoming mail with bespoke labels to help efficiently manage your workflow – VIP Buyers, Urgent Returns.
REPORTING
Always improving your
service
Analysis & reports on trends and metrics like response times and message volume in your support data. Designed to help you improve productivity and customer satisfaction.
INVOICE GENERATOR
Automatically generate invoices
on request
Respond to invoice requests in seconds. eDesk will create and attach an invoice by return with one click.
TICKET ASSIGNATION
Automate workflows,
watch work flow
With eDesk smart agent assignation you always know who is replying to a query, who is helping and who is following the query.
LIVE CHAT
Break down barriers
with your customers
Easily create a chat widget for your site and instantly respond to real customers in real time to resolve even faster and more effectively.
